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Mutated Nation’s Online Purchase Information
Revised as of August 9, 2013 This Online Purchase Information governs purchases made through the MutatedNation.com International website.

Contact us

  • For Product or Online Order related inquiries please contact us at sales@mutatednation.com
  • Please note we are available Monday-Friday from 10AM-5AM(EST) and Sunday 2PM–12AM(EST), including holidays.

Return conditions

  • For online purchases, Mutated Nation will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. For a limited time, free return shipping will be offered for online orders shipped between July 26, 2013 and August 31, 2013 and returned from within Australia- New Zealand and South Korea. Free return shipping is not available for EU and South America at this time.
  • Full-price merchandise must be returned within 7 days from the date of delivery. Sale merchandise and corporate gifts must be returned exclusively to Mutatednation.com within 7 days from the date of delivery. Such merchandise may not be returned to any MutatedNation boutique.
  • Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items such as jewelry, watches, and ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.
  • Mutated Nation reserves the right to refuse return of any merchandise that does not meet the above return requirements in Mutated Nation’s sole discretion.
  • Returns to Mutatednation.com are processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
  • Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

Returning to Mutated Nation Boutiques

  • Full-price merchandise may be returned or exchanged at no charge in any of our Mutated Nation boutiques within Australia. However, sale merchandise and corporate gifts must be returned exclusively to Mutatednation.com in accordance with the above return guidelines and conditions. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged at Mutated Nation outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases.

Personalization

  • In accordance with applicable laws in the United States and Australia governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product.

Product availability

  • Mutated Nation products available for purchase online include handbags, wallets, luxury clothes, luggage, jewelry, gifts and ready to wear. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.

Pricing

  • Prices displayed on the Mutated Nation website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.
  • Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

General Payment

Mutated Nation accepts the following forms of payment for online purchases:

  • Visa
  • Mastercard
  • Paypal
  • Paygate

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped. Your card or other method of payment will not be charged until your order is accepted and shipped. However, it may reflect deduction of funds immediately upon order. Mutated Nation items are charged at the time you submit your order.

Payment Method Declined:

If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that: The card details or payment information entered are correct. For instance, your 16 digit code is correct and that you have selected the right card type

  • The 3 or 4 digit security number is correct.
  • Your credit card has not expired.

If you have saved your card details or payment information we also recommend that you:

  • Check that the selected card or method of payment is active and that it has not expired.
  • Ensure that the billing address matches the credit card or payment method used for payment.
  • You can edit saved credit card details or payment information by selecting the ‘Update Billing Address’ button and following the instructions.
  • Ensure you have supplied a correct 3 or 4 digit security number for the selected card or payment method.
  • We always re-prompt for this information to uphold the security of your stored details

If you would like further assistance, please Contact Us, Our 24/7 Customer Service Department will get back to you within 24 hours.

Authentic Mutated Nation Guarantee

  • We guarantee the authenticity of all products purchased through Mutated Nation online (www.mutatednation.com)
  • All Mutated Nation products are crafted with the highest quality materials, design and workmanship. All Mutated Nation products are designed in France.

Errors and Inaccuracies

  • Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
  • If you have any further enquiries, please contact our 24/7 Customer Service Department directly at sales@mutatednation.com and we will get back to you within 24 hours.

Product Details

  • We have made every effort to display as accurately as possible the colors and details of our products that appear at the Sites. We cannot guarantee that your computer monitor's display of any color or/and detail will be accurate.
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